負評網友:I made a reservation of the front seats (checked with them twice on the phone to make sure where has the best view in their shop and we want to sit there)1 week before going to Meishan for watching the migrating birds in the valley. But when we got there, we found that front seats were all occupied. They didn’t save seats that I booked. And the owner just blamed on her husband didn’t tell her and asked us to find some unoccupied seats by ourselves.
I feel very disappointed because they claim that you need to make reservations according to their reply on google reviews, but eventually they still do not save the seats for you. It’s a pity that they might get nice view but poor in credibility.
要求客人電話預約但沒有保留指定座位
我在一週前打電話預約座位,並且很明確詢問店內最適合觀賞黃頭鷺的位置,指定預約店長推薦的吧台位(我確認了兩次)。當天到達梅山區域很慎重地再次聯繫店家告知我們的確切抵達時間,但是等到真正抵達店內時卻發現吧台位置早已被坐滿:店家並未依照預約為我們保留賞鳥吧台位置。 提醒店長我們的預約狀況後她只怪罪接電話的先生沒交接清楚,就要求我們自己去找空位坐然後馬上支付入園飲料費用,最後我們決定到較悶熱並且坐著會被圍牆擋住部分峽谷視野的隔壁棟三樓,因為至少那邊有比較大的觀賞空間。
店家雖然在goolge評論回覆客人該店要預約座位,但是他們其實也沒有為我們保留,我們為悠閒欣賞黃頭鷺遠道而來,並且做足功課精心選擇店家提早預約並再三確認位置和抵達時間,雖然景觀不錯但是店家的失約與回應方式讓我們感覺失望。